Improving user adoption rate of CMS system

Improving user adoption rate of CMS system

Internship Project ( 2023 )

Internship Project ( 2023 )

Context

  • Internship Project at Dcycle Design Studio

  • Time duration: 12 weeks

Team

  • Kishan Bhatt ( Sr. Designer, Ex. Microsoft)

  • Niral Patel ( Ux Designer)

  • Keval Rathod ( SDE at Gumlet )

Tasks

  • Conducted User Research, Competitive Analysis and User Interviews,

  • Created High Fidelity wireframes for the CMS user-flow

Brief

Brief:

I was assigned to redesign the Content Management system of client GUMLET (Funded by Sequoia Capital) and it’s user flow.


I read the documentation of Gumlet to understand how its works and also did few google meets with Mr. Keval Rathod to gain practical use cases of the product. Gathered data from Hotjar and analysed it, found mistakes in current user flows, did competitive research to understand how other competitors are solving this problems and to find out gaps.


Gathered main pain-points of users and suitable solutions. Then Implements those solutions into High fidelity wireframes, did around 7 iterations. Finalized the solutions with the help of my senior (Mr.bhatt).

Learnings

Learnings:

I learned the importance of soft-skills and How to explain my design decisions to other members.

I faced difficulties in the start, For example I was not able to explain and convince the CEO of Gumlet about gap in the Information Architecture in the First meeting.


But then I learned How to explain things in a simple manner, I always try to come-up with an example which they personally related or felt in the real life.


I learned the importance of the storytelling, and how it helps other to visualize and understand things in a better way.

Results &

achivements

Gumlet got the best user-adoption rate award for Fall 2023 by G2.com after we revamped the dashboard.

Want to see full project ? Let's get in touch👇

2023 Niral Patel, crafted with Passion

Want to see full project ? Let's get in touch👇

2023 Niral Patel, crafted with Passion